Products purchased that are downloadable are NOT refundable, but may be exchanged within 30-days from date of purchase. The product to be exchanged may only be exchanged for another downloadable software product sold by Business Broking Solutions Sdn Bhd. However, before any new software will be made available, the customer must return to Business Broking Solutions Sdn Bhd., a “Refund Claim Form”. The “Return Claim Form” will be provided to the customer after the customer informs Business Broking Solutions Sdn Bhd. that they need such form. To obtain an exchange, you must notify Business Broking Solutions Sdn Bhd., within 30 days of your original purchase date, that you desire to exchange the product purchased. The “Refund Claim Form” provided to you must be returned to Business Broking Solutions Sdn Bhd. by regular mail only (no e-mail), within 10 days, in order to obtain the exchange.

Products purchased that are not downloadable (CD, Diskette, or Hard Printed Versions) may be returned for a full credit, minus shipping and handling charges of $10.00. However, before any product may be returned, the customer must return to Business Broking Solutions Sdn Bhd., a “Refund Claim Form”. The “Return Claim Form” will be provided to the customer after the customer informs Business Broking Solutions Sdn Bhd. that they need such form. To obtain a refund, you must notify Business Broking Solutions Sdn Bhd. within 30-days of your original purchase date, that you desire a refund for the product purchased. The “Refund Claim Form” provided to you must be returned to Business Broking Solutions Sdn Bhd. by regular mail only (no e-mail), within 10-days, in order to obtain a refund.

In order to obtain a refund or exchange, you must provide your correct e-mail address and/or mailing address to Business Broking Solutions Sdn Bhd. Business Broking Solutions Sdn Bhd. will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a “Refund Claim Form” that was a result of an incorrect email address and/or mailing address provided by you to Business Broking Solutions Sdn Bhd. The customer is responsible for providing a correct/working e-mail address.

Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THERE ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.

Business Broking Solutions Sdn Bhd. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Business Broking Solutions Sdn Bhd.'s Web sites. You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.